Phone

(613) 744-1185

Email

info@ottawak9school.com

Location

401 B St Laurent Blvd.

Private Training Policy

Updated: July 23, 2020

Please read the Ottawa Canine School’s following policies carefully so there are no surprises! These policies were put into place so that we can offer all of our beloved clients the best possible service and attention they deserve.

By hitting “Send” in the Private Consultations Questionnaire, you are agreeing to the following terms and conditions:

 

Trainer selection

Although we try our best to select the trainer of your choice, this may not always be possible. Trainer selection is based on a number of factors including the trainer’s availability and experience. We will try our best to find the best trainer for your case.

 


Payment

Once you have paid the private training fee in full, your spot is reserved! Your trainer will then contact you to schedule your appointment (time, date, and location)

Payment methods:

  • You can pay online using your credit card or via PayPal (you do not need a PayPal account).
  • You can send an Email Money Transfer to info@ottawak9school.com.

School credit: School credit does not expire. You can use school credit to purchase any of our services and merchandise. If you would like to use your school credit for a purchase, please contact us to make adjustments to your invoice.

 


Private training package validity

Private training packages are good for 6 months. This means that from your first to your last session, no more than 6 months will have passed. After the 6 months, your prepaid private sessions will no longer be valid.

 

 


Cancelling / Rescheduling

When you book and pay for a session, we are saving a session slot just for you. All changes to appointments must be done with 48-hour notice. Missed appointments or those cancelled with less than 48 hours’ notice will be charged a full session fee. If you need to reschedule your appointment, contact your trainer at least 48 hours and we will happily reschedule your appointment. Calls and emails to the school office will not be considered for cancellations.

We are dedicated to maintaining quality and timely private training services. For that reason, cancellations with less than 48 hours notice from your appointment date will not be eligible for a refund. There is a $20 administration fee to process all refunds.

Special circumstances for cancellations with less than 48 hours notice:

  • RESCHEDULING: If your dog can no longer attend the session due to health reasons, a note from your vet will be required for rescheduling. Illnesses for dogs include injuries and contagious diseases. It does not include spay/neuter.
  • If you or  a member of your household is experiencing COVID-19 related symptoms, you can cancel without penalty.
  • REQUEST FOR REFUND: If your dog can no longer attend the session due to health reasons, a note from your vet will be required for a refund in school credits. Illnesses for dogs include injuries and contagious diseases. It does not include spay/neuter. The request for a refund must be done within five business days of the vet visit. After five business days, we will not honour the request. The amount refunded will be the unused portion minus the $20 administration fee
  • If you or a member of your household is experiencing COVID-19 related symptoms, you can cancel without penalty.

 


Administration fees

Refund/cancellation: $20

 


Session cancellation due to weather

We train rain or shine, but sometimes the weather may affect how safe, productive and effective we can be. If the weather threatens to impede safety and training, your trainer will contact you to discuss and possibly reschedule. Please ensure your contact information is up-to-date. You will not lose a session due to these special circumstances.

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