• +401 B St. Laurent Blvd, Ottawa
  • info@ottawak9school.com

Private Training Policy

Please read the Ottawa Canine School’s following policies carefully so there are no surprises! These policies were put into place so that we can offer all of our beloved clients the best possible service and attention they deserve.

Trainer selection: Although we try our best to select the trainer of your choice, this may not always be possible. Trainer selection is based on a number of factors including trainer’s availability and experience. Our private training coordinator will try her best to find the best trainer for your case.

Payment Policy: Once a trainer is found, you will be sent an invoice for the first session. Because of the high demand for private training, we require the invoice to be paid within two business days. If the invoice remains unpaid after two business days and you express an interest to go ahead with training, you will be placed on the waiting list until a trainer becomes available once again.

Payment Options: You can pay the invoice online, over the phone or in person. Please contact privatetraining@ottawak9school.com if you foresee a delay with payment. Once the invoice is paid, the private training coordinator will confirm receipt of payment. Your trainer will then contact you to schedule your appointment (time, date, and location) within 2 business days.

Refund Policy: Cancellations with less than one week’s notice (5 business days) will not be eligible for a refund. There is a $20 administration fee to process all refunds including school credit.

Cancellation & Rescheduling: When you book and pay for a session, we are saving a session slot just for you. All appointments must be cancelled with 48-hour notice. Missed appointments, or those cancelled with less than 48-hour notice will be charged a full session fee. If you need to reschedule your appointment, contact your trainer at least 48-hour and we will happily reschedule your appointment. Calls and emails to the school office manager and private training coordinator will not be considered for cancellations.

Transferring Credit: If your trainer deems your dog is ready for a group class, prepaid private sessions are transferable to a class.

Special Circumstances/Pet Health: If dog or handler can no longer attend the session due to health reasons, a note from your vet or physician will be required for a refund.

Weather: We train rain or shine, but sometimes the weather may affect how productive and effective we can be. If the weather threatens to impede training, your trainer will contact you to discuss and possibly reschedule. You will not lose a session due to these special circumstances.

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