• +401 B St. Laurent Blvd, Ottawa
  • info@ottawak9school.com

Workshops and Seminars Policy

Payment

Due to our pre-payment policy, spots in workshop/seminar cannot be fully reserved until we receive payment. Spots are reserved on a first-come first-serve basis, with payment. Once you have paid the seminar/workshop fee, your spot is reserved!

There are five ways to pay:

  • When registering online you can pay using your credit card or via Paypal
  • When registering over the phone, you can pay with your credit card
  • If choosing the “pay later” option, you can send an Email Money Transfer (use OCS2018 as the password)
  • In person (credit card, cheque, cash) *please note that your spot is not guaranteed until payment is received

Workshop and Seminar Registration

You can register for a workshop/seminar in person, over the phone, or online. When registering online, you can then also make your payment online.

Please ensure that your dog meets all the requirements for the workshop/seminar. Workshop/seminar requirements are clearly stated in the event descriptions. Failure to meet all the workshop/seminar requirements will result in the cancellation of your workshop/seminar registration; there is a $20 administration fee.


Refund

Cancellations with less than one week’s notice (5 business days) will not be eligible for a refund. We appreciate your cooperation to help keep our workshops/seminars small and effective for you. There is a $20 administration fee to process all refunds including school credit.

There will be no refunds given if cancellation happens once the workshop/seminar STARTS.

Special circumstances:

  • If your dog can no longer attend the workshop/seminar due to health reasons, a note from your vet will be required for a refund.
  • If you can no longer attend workshop/seminar due to health reasons, a note from your physician will be required for a refund.
  • The amount refunded will be the event fee minus the $20 administration fee.
  • Workshops/seminars that are marked “final sales” are not eligible for a refund.

Workshop and Seminar Transfer or Exchange

There is a $20 administration fee to process all workshop/seminar transfers or exchange. To avoid this situation, please ensure that your dog meets all the requirements to participate in the workshop/seminar. Workshops/seminars that are marked “final sales” are not eligible for a transfer or an exchange.


Age

Children are welcome to attend workshops/seminars, but they must follow the School Etiquette guidelines (see below). Children under 14 years of age must be accompanied by an adult. Dog Handlers must be at least 14 years old unless a specific exception has been made.


Dog Suitability for Workshops and Seminars

You are responsible for your dog’s health and behaviours during the event:

  • Dogs must be healthy and not showing signs of illness including but not limited to diarrhea, coughing, and injury.
  • Dogs must be up to date on vaccines (we accept titer testing results).
  • Dogs that exhibits fearfulness or reactive behaviours towards people or dogs will be required to graduate from our Reactive Rover class (or private training if appropriate) before participating in workshops/seminars. This is to ensure the safety and comfort of your dog and your dog’s classmates. If your dog has a bite history (people or dogs), group events are not for you but private training is.

Missed Attendance

We do not provide refunds, transfers, or exchanges for missed attendance for our workshops/seminars.


Photo & Video Release

We may take photos and/or videos during the workshop/seminar for marketing purposes. You may choose not to have your photos and/or videos taken by sending an email to: info@ottawak9school.com


Administration Fees

Workshop/seminar cancellation: $20

Workshop/seminar transfer or exchange: $20

Workshop/seminar refund: $20


School Etiquette

  1. Arrive at least 5 minutes before the workshop/seminar so that your instructor can start the event on time.
  2. For safety reasons, please ensure that your children do not run, hug and touch other people’s dogs.
  3. Leash keep your dog on a 6-foot flat leash (no flexi leash) at all times and ask for permission from afar if you want your dog to greet other dogs.
  4. If your dog is barking during the workshop/seminar, you may wish to bring a chew toy such as a stuffed Kong, raw bone, etc.
  5. Some of our classes are reserved for reactive dogs. If your workshop/seminar is schedule before or after one of our Reactive Rover classes, for example, you will receive special instructions about entering or leaving the school. It is important that you read and follow these instructions.

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