• +401 B St. Laurent Blvd, Ottawa
  • info@ottawak9school.com

Policies and FAQ

About the Facility

Address: 401 B St. Laurent Blvd, Ottawa, ON K1K 2Z8

Our training hall is approximately 2500 sqft of recycled tire flooring that offers a gentle, anti-slip surface for our canine companions. This makes their experience much more safe and enjoyable, whether they are meeting new friends during a playdate, romping around during doggy daycare, working on their recall during class or enjoying one of the many classes we offer.  Other features of the facility include:

  • Air-conditioned in summer, heated in winter
  • Large, fenced outdoor space
  • Free on-site parking and free street parking
  • Adjacent to a lovely park, great for watching squirrels and sniffing trees

Policies

Group Class Policy

Payment

Due to our pre-payment policy, spots in class cannot be fully reserved until we receive payment. Spots are reserved on a first-come first-serve basis, with payment. Once you have paid the course fee, your spot is reserved!

There are five ways to pay:

  • When registering online you can pay using your credit card or via Paypal
  • When registering over the phone, you can pay with your credit card
  • If choosing the “pay later” option, you can send an Email Money Transfer (use OCS2018 as the password)
  • In person (credit card, cheque, cash) *please note that your spot is not guaranteed until payment is received

Class discount: You may only use 1 promo code per class.


Class Registration

You can register for a class online, in person or over the phone. When registering online, you can then also make your payment online.

Please ensure that your dog meets all the requirements for the class. Class requirements are clearly stated in the class descriptions. Failure to meet all the class requirements will result in the cancellation of your class registration; there is a $20 administration fee.


Refund

We are dedicated to maintaining small classes with plenty of one-on-one interaction. For that reason, cancellations with less than one week's notice (5 business days) will not be eligible for a refund. We appreciate your cooperation to help keep our classes small and effective for you. There is a $20 administration fee to process all refunds including school credit.

There will be no refunds given if cancellation happens once the class STARTS.

Special circumstances:

  • If your dog can no longer attend class due to health reasons, a note from your vet will be required for a refund.
  • If you can no longer attend class due to health reasons, a note from your physician will be required for a refund.
  • The amount refunded will be the class fee minus the $20 administration fee and the cost per class that has already been taken.

Class Transfer or Exchange

There is a $20 administration fee to process all class transfers or exchange. To avoid this situation, please ensure that your dog meets all the requirements to participate in the class.


Age

Children are welcome to attend classes and must follow the School Etiquette guidelines (see below). Dog Handlers must be at least 14 years old unless a specific exception has been made. Children under 14 years of age must be accompanied by an adult.


Dog Suitability for Group Classes

You are responsible for your dog’s health and behaviours during the class:

  • Dogs must be healthy and not showing signs of illness including but not limited to diarrhea , coughing, and injury, means that your dog must not attend class.
  • Dogs must be up to date on vaccines (we accept titer testing results).
  • Dogs that exhibits fearfulness or reactive behaviours towards people and dogs will be required to graduate from our Reactive Rover class (or private training if appropriate) before participating in other group classes. This is to ensure the safety and comfort of your dog and your dog’s classmates.

Missed Classes

All classes except Reactive Rover: When you register for a class, you must complete the class within the time frame. We do not provide refunds, transfers, or exchanges for missed classes. If you would like to make up for your missed class(es), please contact your class instructor to schedule a 30-min make-up lesson for $35 + tax. We cannot, however, guarantee that a make-up class will always possible.

Reactive Rover: Please consult your schedule carefully when registering for this class. Because of the nature of the class, if more than 1 class is missed, it will no longer be safe to participate in the class as it may affect the other dogs’ comfort and progress negatively. We do not provide refunds, transfers, or exchanges for missed Reactive Rover classes. If you would like to make up for your missed class(es), please contact your class instructor to schedule a 30-min make-up lesson for $35 + tax. We cannot, however, guarantee that a make-up class will always possible.


Photo & Video Release

We may take graduation photos and/or videos for marketing purposes. You may choose not to have your photos and/or videos taken or published, by sending an email to: scholars@ottawak9school.com.


Administration Fees

Class cancellation: $20

Class transfer or exchange: $20

Class refund: $20


School Etiquette

  1. Arrive at least 5 minutes before class so that your instructor can start the class on time.
  2. For safety reasons, please ensure that your children do not run, hug and touch other people’s dogs.
  3. Please keep your dog on a 6-foot flat leash (no flexi leashes) at all times and ask for permission from afar if you want your dog to greet other dogs.
  4. If your dog is barking during class, you may wish to bring a chew toy such as a stuffed Kong, raw bone, etc. for the next class.
  5. Some of our classes are reserved for reactive dogs. If your class is schedule before or after one of our Reactive Rover classes, for example, you will receive special instructions about entering or leaving the school. It is important that you read and follow these instructions.
Puppy Playdate Policy

Payment

Due to our pre-payment policy, spots in playdates cannot be fully reserved until we receive payment. Spots are reserved on a first-come first-serve basis, with payment. Once you have paid the playdate fee, your spot is reserved!

There are five ways to pay:

  • When registering online you can pay using your credit card or via Paypal
  • If choosing the “pay later” option, you can send an Email Money Transfer (use OCS2018 as the password)
  • When registering over the phone, you can pay with your credit card
  • In person (credit card, cheque, cash) *please note that your spot is not guaranteed until payment is received

Puppy Playdate Registration

Our puppy playdates are reserved for our Puppy Kindergarten clients only. You can register for a playdate in person, over the phone, or online. When registering online, you can then also make your payment online.

Please ensure that your dog meets all the requirements for the playdate. Puppy playdate requirements are clearly stated in the playdate descriptions. Failure to meet all the event requirements will result in the cancellation of your playdate registration. There is no refund for cancellations.


Refund, Transfer, and Exchange

There is no refund, transfer, or exchange for puppy playdates. All sales are final.


Puppy Suitability for playdates

You are responsible for your puppy's health and behaviours during the class:

  • Puppies must be healthy. signs of illness including but not limited to diarrhea , coughing, and injury, means that your dog must not attend class.
  • Puppies must be up to date on vaccines or titers.
  • Puppies that exhibit fearfulness or reactive behaviours towards people and dogs are not suitable for puppy playdates.
  • We cannot guarantee which puppies will show up to the party. We hope that your puppy will leave the playdate with many new best friends, but we cannot guarantee this will be the case.
  • A trained professional will be overviewing the play and will step in to redirect unwanted behaviour. This is meant to keep our playdates a safe and comfortable place for all.
  • If your puppy is not fond of playing with other dogs, the playdate may cause more harm than good.

Photo & Video Release

We may take graduation photos and/or videos for marketing purposes. You may choose not to have your photos and/or videos taken or published, by sending an email to: scholars@ottawak9school.com.

Private Training Policy

Please read the Ottawa Canine School’s following policies carefully so there are no surprises! These policies were put into place so that we can offer all of our beloved clients the best possible service and attention they deserve.

Trainer selection: Although we try our best to select the trainer of your choice, this may not always be possible. Trainer selection is based on a number of factors including trainer’s availability and experience. Our private training coordinator will try her best to find the best trainer for your case.

Payment Policy: Once a trainer is found, you will be sent an invoice for the first session. Because of the high demand for private training, we require the invoice to be paid within two business days. If the invoice remains unpaid after two business days and you express an interest to go ahead with training, you will be placed on the waiting list until a trainer becomes available once again.

Payment Options: You can pay the invoice online, over the phone or in person. Please contact privatetraining@ottawak9school.com if you foresee a delay with payment. Once the invoice is paid, the private training coordinator will confirm receipt of payment. Your trainer will then contact you to schedule your appointment (time, date, and location) within 2 business days.

Refund Policy: Cancellations with less than one week's notice (5 business days) will not be eligible for a refund. There is a $20 administration fee to process all refunds including school credit.

Cancellation & Rescheduling: When you book and pay for a session, we are saving a session slot just for you. All appointments must be cancelled with 48-hour notice. Missed appointments, or those cancelled with less than 48-hour notice will be charged a full session fee. If you need to reschedule your appointment, contact your trainer at least 48-hour and we will happily reschedule your appointment. Calls and emails to the school office manager and private training coordinator will not be considered for cancellations.

Transferring Credit: If your trainer deems your dog is ready for a group class, prepaid private sessions are transferable to a class.

Special Circumstances/Pet Health: If dog or handler can no longer attend the session due to health reasons, a note from your vet or physician will be required for a refund.

Weather: We train rain or shine, but sometimes the weather may affect how productive and effective we can be. If the weather threatens to impede training, your trainer will contact you to discuss and possibly reschedule. You will not lose a session due to these special circumstances.

Frequently Asked Questions

What do I bring to class?
  • Reinforcements in the form of small and yummy treats, and your dog's favorite toy
  • Regular 6 foot leash (no zip leashes please)
  • Closed toe shoes
  • Indoor shoes if it's wet/muddy out
  • Optional: a blanket/bed for your dog to relax on  in between exercises
  • For Puppy Kindergarten I: PROOF that your dog has received its 1st round of vaccines at least 7 days before beginning classes
  • For Puppy Kindergarten II: PROOF that your dog has received its 2nd round of vaccines at least 3 days before beginning classes

All classes are done on a flat (regular) buckle collar, a martingale, a harness or a gentle leader.

Can I bring friends/family/children to class?

We welcome everyone who is part of your dog's daily life to attend classes, if they are able to sit through a 60 minute class. We recommend there be one 'main handler'  when the dog is learning new behaviours.

Children 14 years or under must be accompanied by an adult who is there to supervise them. Dog handlers must be 14 years old unless a specific exception has been made.

Can I / my dog visit the school before signing up for a class?

We welcome visits from our clients prior to beginning classes. If you are interested in what our classes and instructors are like and want to see a class in progress, we can arrange this with you. The only exception is our Reactive Rover class, due to the nature of the class.

If you are looking to give your dog the opportunity to see and experience our facility, we would recommend arranging a visit by email when there are no classes going on so that you and they can see the training hall.

Can I enrol two dogs in the same class?

Yes. This is not a problem. We require one adult handler per dog. Preferably, each dog will work with the same handler each week.

I may have to miss a class / I'm a shift worker. What are my options?

For Puppy Kindergarten: there is no need to worry! You have signed up for 6 sessions, so we will push back your graduation by one week. Remember, however, that dogs older than 19 weeks (PKI) / 27 weeks (PKII) will be too old for Puppy K.

For group classes, you have two options when you miss a class:

Speak to the instructor in advance, get the homework and continue practicing at home and do your best to catch up upon your return
Request a 30-minute makeup class for a cost of $35 + HST at a time that is mutually convenient for you and your instructor. Email us to request this option.

My dog is going in to heat; can I still attend class?

For Basic Obedience and Reactive Rover, we ask that dogs in heat do not attend, since both of these groups of dogs may find it difficult to concentrate. For any other class, please contact us and we will make a recommendation on a case-by-case basis.

I am expecting a Puppy soon, how do I ensure I have a spot in Puppy Kindergarten in advance?

Our Puppy Kindergarten classes are START ANYTIME, so if you know what day you'll be getting your dog, you can sign up to start the following week. Simply choose the day of your preference (ie. Mondays at 6pm), then select which date you wish to begin (i.e June 6th). If circumstances change, it is easy to email us and shift your start date.

What Vaccines does my need?

Dogs under 13 weeks:

  • 1st round of DHPP (distemper, hepatitis, parainfluenza, parvovirus)
  • Optional: Bordatella

Dogs under 28 weeks:

  • 2nd round of DHPP (distemper, hepatitis, parainfluenza, parvovirus)
  • 1st round of Leptospirosis (recommended)
  • 1st round of Lyme if at risk
  • Optional: Bordatella if not already given

Dogs over 6 months:

  • 3rd round of DHPP (distemper, hepatitis, parainfluenza, parvovirus)
  • Rabies
  • Boosters for Leptospirosis as necessary
  • Boosters for Lyme disease as necessary
  • Optional: Bordatella if not already given

Dogs should have vaccines at least 10 days prior to start of classes to ensure integration into their immune system

We also accept titer test results in lieu of vaccination records.

My vet says I should wait until my puppy is fully vaccinated before socializing - what do I do?

"While veterinarians are appropriately concerned about infectious disease in young puppies, the fact is that behavioral issues—not infectious diseases—are the number one cause of death for dogs under 3 years of age, according to the AVSAB."  This statement comes directly from the American Veterinary Medical Association's website.

By the time puppies are fully vaccinated at 4 months of age, the crucial socialization window has already closed. Because of this, we refer to the AVMA's recommendation of starting puppy class as early as 8 to 9 weeks of age, provided the puppy has already received his first round of vaccinations.

We require proof of vaccination for all puppies coming in to class, and have our facility professionally cleaned twice weekly, as well as being spot cleaned daily by staff. Messes are cleaned up immediately using anti-microbial and anti-viral cleansers.

Because of this we feel that our facility is an appropriate environment for young puppies to begin their exposure to the world. Click here for the (American Veterinary Society of Animal Behavior) AVSAB's position statement regarding early puppy socialization.

Do you give discounts if I sign up two dogs at once?

We have a frequent flyer program. Once you have participated in 5 classes, you are eligible for a lifetime discount of 15%. This 5 class count is for your whole household, so each dog you enrol in a class contributes to the count. Two dogs means you'll become a frequent flyer in no time!

 

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